Shipping policy

Store: Copawlot
Website: https://copawlot.shop
Contact email: copawlotpetscustomerservice@gmail.com

1. Where We Ship

We currently ship to the United States, Canada, the United Kingdom, Ireland, Germany, France, Spain, Italy, the Netherlands, Belgium, Austria, Portugal, Denmark, Sweden, Finland, Norway, Switzerland, Poland, the Czech Republic and Colombia. Available destinations are shown at checkout.

2. Shipping Rates

• Orders of $60 or more (including the Gift Duo and Family Pack): FREE standard shipping.
• Orders under $60: $5.99 standard shipping.

The final shipping cost is always shown at checkout before you pay.

3. Processing Time

Orders are processed within 3–7 business days (Monday to Friday, excluding holidays). You will receive a confirmation email when your order is placed and another email with tracking information once it ships.

4. Delivery Time

Once shipped, most orders are delivered within 4–8 business days, depending on your location. In total, most orders arrive within 7–15 business days of purchase. Delivery times are estimates and may be longer during holidays, peak seasons, severe weather or customs delays.

5. Tracking Your Order

Once your order ships, we will email you a tracking number. Tracking may take 24–48 hours to show updates. If you have questions about your shipment, contact us at copawlotpetscustomerservice@gmail.com with your order number.

6. Free Gifts

Gift Duo and Family Pack orders include our free eBook, 9 Car Mistakes That Put Dogs at Risk, sent to the email used at checkout. Family Pack orders also include a free mystery travel gift, which may ship separately and arrive on a different day than your seats.

7. Customs, Duties and Taxes

For international orders, customs duties, import taxes or fees may be charged by your country upon delivery. These charges are set by local authorities and, unless otherwise stated at checkout, are the responsibility of the customer.

8. Address Accuracy

Please make sure your shipping address is complete and correct. If you notice an error, contact us as soon as possible. We cannot guarantee changes once an order has shipped, and we are not responsible for orders delivered to an incorrect address provided at checkout.

9. Lost, Delayed or Damaged Packages

If your order has not arrived within the estimated time, appears to be lost, or arrives damaged, contact us at copawlotpetscustomerservice@gmail.com with your order number. We will review the tracking information and, where appropriate, offer a replacement or refund in line with our Return and Refund Policy and applicable consumer law.

Last updated: October 2026