Refund policy
Store: Copawlot
Website: https://copawlot.shop
Contact email: copawlotpetscustomerservice@gmail.com
We want you to be satisfied with your purchase from Copawlot. This Return and Refund Policy explains how to request a return, exchange, or refund.
Our standard return window is 90 days from the date you receive your order. This policy does not limit any consumer rights that may apply under the mandatory laws of your country or region.
1. 90-Day Return Policy
You may request a return within 90 days of receiving your item.
To be eligible for a return under our standard return policy, your item must be in the condition in which you received it: unused, unworn where applicable, with any original tags attached, and in its original packaging where reasonably possible. You must also provide your order confirmation, receipt, or other proof of purchase.
Certain products may be subject to additional conditions or legal exceptions. Nothing in this policy limits your rights regarding defective, damaged, incorrect, or misrepresented products.
2. How to Request a Return
To start a return, email us at copawlotpetscustomerservice@gmail.com.
Please include:
• Your order number.
• The name used to place the order.
• The item you wish to return.
• The reason for your return.
• Photos or other information, if relevant to your request.
Please contact us before sending any item back. We will review your request and, if the return is approved, provide the applicable return instructions and destination address.
Please do not send items to an address until we have provided the appropriate return instructions. Returns sent without prior contact may be delayed or may not be processed under our standard voluntary return procedure. This does not affect any rights that cannot legally be restricted.
3. Return Shipping Costs
For returns requested because you changed your mind or no longer want the product, you may be responsible for the return shipping costs, where permitted by applicable law.
If an item is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable consumer law, Copawlot will handle the request in accordance with the legal requirements that apply to the transaction, including responsibility for return shipping costs where required.
Any applicable return shipping arrangements will be explained when we respond to your request.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, incorrect, or materially different from what you ordered or what was described, contact us as soon as reasonably possible at copawlotpetscustomerservice@gmail.com.
Please include your order number and a description of the issue. We may request photographs or other information to help assess the problem.
Depending on the circumstances and applicable law, you may be entitled to a replacement, repair, refund, price reduction, or another appropriate remedy.
This policy does not limit any mandatory consumer rights relating to defective, damaged, or incorrectly supplied products.
5. Exceptions and Non-Returnable Items
Some products may not be eligible for a change-of-mind return where permitted by applicable law. Examples may include:
• Perishable goods, such as certain food items, flowers, or plants.
• Custom-made or personalized products.
• Sealed products that cannot be returned for health or hygiene reasons once unsealed, where the applicable legal exception applies.
• Hazardous materials or other products subject to legal restrictions on returns.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Discounted or sale items and gift cards are not automatically excluded from rights provided by applicable consumer law. Any restrictions on voluntary returns for these items will apply only where legally permitted.
Nothing in this section excludes remedies for defective, damaged, incorrect, or misrepresented products where such remedies are required by law.
6. Exchanges
If you would like a different product, the simplest option may be to request a return for your original item and place a separate order once your return has been approved.
Please contact us before returning an item so we can explain the available options.
This section does not limit any legal right to a replacement, repair, or exchange where applicable.
7. European Union: 14-Day Right of Withdrawal
If your purchase is covered by applicable European Union consumer law, you may have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to the applicable legal requirements and exceptions.
Where this right applies, the withdrawal period generally begins on the day you or a person you designate, other than the carrier, receives the goods.
Certain exceptions may apply, including to some personalized products, perishable goods, and sealed products that cannot be returned for health or hygiene reasons after being unsealed.
Where required by law, we will provide information about the withdrawal procedure, return costs, and applicable refund arrangements.
The 90-day return period offered by Copawlot is separate from any statutory withdrawal right. Nothing in this policy reduces the protections that apply under mandatory consumer law.
8. Refunds
Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.
If approved, we will initiate the refund to your original payment method unless another method is agreed upon or required by applicable law.
We aim to process approved refunds within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at copawlotpetscustomerservice@gmail.com.
These processing estimates do not override any mandatory refund deadline imposed by applicable law. Where a shorter or otherwise different legal deadline applies, we will follow that requirement.
9. International Returns
Copawlot accepts orders subject to the shipping destinations and conditions shown at checkout.
For international returns, shipping costs, delivery times, customs procedures, import duties, and other charges may vary depending on the destination country.
For voluntary change-of-mind returns, the customer may be responsible for return shipping costs and other charges where permitted by applicable law and disclosed as required.
Where a return or refund is required because an item is defective, damaged, incorrect, or otherwise covered by mandatory consumer protections, we will follow the applicable legal requirements.
Please contact us before shipping an international return so we can provide the appropriate instructions.
10. Orders Not Received or Delivery Issues
If your order has not arrived, appears to be lost, or has another delivery issue, contact us at copawlotpetscustomerservice@gmail.com and include your order number.
We will review the available tracking information and work with the relevant shipping provider where appropriate.
If an order is not delivered, is substantially delayed, or cannot be fulfilled, any cancellation, replacement, or refund will be handled in accordance with the applicable order terms and mandatory consumer law.
11. Cancellations
If you need to cancel an order, contact us as soon as possible at copawlotpetscustomerservice@gmail.com.
We cannot guarantee that a cancellation will be possible after an order has entered processing or has been shipped.
If cancellation is no longer possible, you may contact us about the applicable return procedure after delivery. Any statutory cancellation, withdrawal, or refund rights remain unaffected.
12. Contact Us
If you have any questions about returns, refunds, exchanges, or this policy, please contact:
Copawlot
Website: https://copawlot.shop
Email: copawlotpetscustomerservice@gmail.com
Please include your order number whenever you contact us about an existing purchase.
13. Applicable Consumer Rights
This policy is intended for customers purchasing from Copawlot in the markets we serve.
Consumer rights differ by country and region. Where mandatory consumer protection laws provide rights or remedies that differ from this policy, those mandatory requirements will prevail.
Last updated: October 2026